FAQ

General Question About e-Vehicle Charges

By following these tips, you can maximize the benefits of our app and enjoy hassle-free EV charging wherever you go

Plan Your Charging: Before embarking on a journey, check the charging infrastructure along your route and plan your charging stops accordingly. This ensures you have access to charging stations when needed, reducing the risk of running out of battery power.
Utilize Off-Peak Hours: Take advantage of off-peak electricity rates by scheduling your charging sessions during non-peak hours. This can help you save on charging costs and also support the stability of the grid.
Maintain Battery Health: Follow the manufacturer's recommendations for battery maintenance to prolong its lifespan. Avoid fully depleting the battery or leaving it at low charge levels for extended periods.
Be Mindful of Range: Understand the range limitations of your electric vehicle, especially in extreme weather conditions or when using power-consuming features like heating or air conditioning. Plan your trips accordingly and be prepared for potential charging stops.

Stay Connected: Keep your charging cables and adapters with you at all times. This allows you to utilize different charging options and ensures you are prepared for various charging scenarios.
Be Courteous at Public Charging Stations: When using public charging stations, be mindful of other EV drivers. Avoid leaving your vehicle parked at the charging station after it has finished charging to allow others to access the charger.
Monitor Charging Sessions: Keep an eye on your charging sessions through our app or charging station interfaces. This helps you track the charging progress, be aware of any interruptions, and ensure you receive the desired charge level.
Report Issues: If you encounter any technical issues or have concerns about a charging station, report them to our customer support team. Your feedback is valuable in maintaining the quality and reliability of our charging infrastructure.

Reserve in Advance: To secure a charging spot, especially during peak times or high-demand periods, take advantage of our app's reservation feature. Reserve a charging station in advance to guarantee availability.
Check Station Details: Before heading to a charging station, check its details on the app. Look for information on charging speeds, connector types, and any additional amenities offered at the location.
Set Charging Reminders: Enable charging reminders within the app to receive notifications when your vehicle reaches a certain charging level or when the charging session is complete. This way, you can optimize your charging time and avoid overcharging.
Explore Additional Features: Take the time to explore the various features of our app, such as filtering options, user ratings and reviews, and the ability to add favorite stations. These features can enhance your overall charging experience.